Terms of Service
Last Updated: July 12, 2025
Welcome to Freedy Apperals.
These Terms of Service (“Terms”) govern your access to and use of the Freedy Apperals website, products, services, and online store. By accessing our website or purchasing from us, you agree to be bound by these Terms.
Please read them carefully before placing an order.
1. About Freedy Apperals
Freedy Apperals is a clothing and apparel brand offering custom, street, casual, and activewear products.
Our website allows customers to browse our collections, view product information, place orders, and contact us regarding our products and services.
Freedy Apperals
Rahimpur, Ugoki, Sialkot 51050, Pakistan
Phone: +92 321 1348021
Email: freedyapperals@gmail.com
2. Use of Our Website
By using the Freedy Apperals website, you agree to:
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Provide accurate and complete information when placing an order.
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Use the website only for lawful purposes.
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Not attempt to interfere with or compromise the security of our website.
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Not copy, reproduce, distribute, or misuse our website content without permission.
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Not use our website to engage in fraudulent, abusive, or unlawful activity.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, and other information displayed on our website are accurate and up to date.
However, slight differences may occur due to:
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Screen and device settings
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Lighting and photography conditions
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Manufacturing or fabric variations
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Different displays of colors across devices
Product images are provided for general representation, and the actual product may have minor visual differences.
4. Pricing and Product Availability
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to:
If an error affects an order you have placed, we may contact you before processing the order or cancel the affected order where appropriate.
5. Placing an Order
When you place an order with Freedy Apperals, you are making a request to purchase the selected products under these Terms.
After receiving your order, we may contact you to confirm order details, availability, delivery information, or other necessary information.
An order may be declined, cancelled, or adjusted where necessary due to:
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Product availability
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Incorrect pricing or product information
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Incomplete or inaccurate customer information
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Suspected fraudulent activity
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Delivery limitations
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Other legitimate business or operational reasons
If an order is cancelled after payment has been received, any applicable refund will be handled according to our applicable refund and cancellation procedures.
6. Custom Apparel Orders
Certain products or services offered by Freedy Apperals may involve custom apparel, personalized clothing, custom designs, or customer-provided specifications.
For custom or personalized orders:
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Customers are responsible for providing accurate information, measurements, designs, names, logos, or other specifications.
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Customers should carefully review any information provided before confirming an order.
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Custom or personalized products may not be eligible for return or exchange unless they are defective, damaged, incorrectly produced, or otherwise covered by our applicable return policy.
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Production timelines may vary depending on the nature and quantity of the order.
We may contact customers for clarification where necessary before beginning production.
7. Order Confirmation and Cancellation
After an order is submitted, customers may receive an order confirmation through the contact information provided during checkout.
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has entered processing, production, or dispatch, cancellation or modification may no longer be possible.
For custom or personalized orders, cancellation may be restricted once production has started.
8. Shipping and Delivery
We aim to process and dispatch orders within the timeframe communicated on our website or during the ordering process.
Delivery times may vary depending on:
Freedy Apperals is not responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges or other arrangements may apply.
9. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are subject to the Freedy Apperals Return & Refund Policy.
Customers should review the applicable policy before placing an order.
Products returned to us must meet the conditions specified in our return policy.
Certain items, including custom or personalized products, may be excluded from returns or exchanges unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law or our policy.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.
10. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
We may request:
After reviewing the matter, we may offer an appropriate solution in accordance with our applicable policies and legal obligations.
11. Intellectual Property
All content appearing on the Freedy Apperals website, including but not limited to:
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Brand name
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Logo
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Product photographs
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Graphics
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Designs
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Text
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Product descriptions
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Website layouts
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Marketing materials
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Videos
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Other original content
is owned by or licensed to Freedy Apperals unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Unauthorized use of our brand, logo, designs, photographs, or other intellectual property is prohibited.
12. Customer-Submitted Content
If you voluntarily submit reviews, photographs, feedback, testimonials, designs, or other content to Freedy Apperals, you confirm that you have the necessary rights to provide that content.
By submitting content for publication or promotional use, you grant Freedy Apperals permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, offensive, abusive, or otherwise inappropriate.
13. Website Accuracy and Availability
We make reasonable efforts to keep our website accurate, functional, and available.
However, we do not guarantee that:
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The website will always be available or uninterrupted.
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All information will always be completely accurate or error-free.
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The website will be free from technical issues or security vulnerabilities.
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Every product will always be available.
We may temporarily suspend, modify, or discontinue parts of our website when necessary for maintenance, updates, security, or operational reasons.
14. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
These third-party services operate independently from Freedy Apperals and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites or services.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Freedy Apperals will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability cannot reasonably be attributed to us.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Events Beyond Our Control
Freedy Apperals will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
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Natural disasters
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Severe weather
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Government actions or restrictions
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Strikes or labor disruptions
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Transportation disruptions
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Internet or telecommunications failures
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Courier or logistics disruptions
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Other unforeseen events
Where possible, we will make reasonable efforts to communicate significant delays and resume normal operations as soon as practical.
17. Privacy
Your use of the Freedy Apperals website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Changes to These Terms
We may update or modify these Terms of Service from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
We encourage customers to review these Terms periodically.
19. Governing Law
These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory consumer-protection rights that may apply.
Any dispute arising in connection with these Terms or your use of the Freedy Apperals website shall be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts.
20. Contact Us
If you have questions about these Terms of Service, your order, our products, or our policies, please contact us:
Freedy Apperals
Phone: +92 321 1348021
Email: freedyapperals@gmail.com
Address: Rahimpur, Ugoki, Sialkot 51050, Pakistan
We are happy to assist with genuine questions regarding our custom apparel, streetwear, casualwear, activewear, orders, shipping, returns, and customer service.
