Shipping Policy
Last Updated: October 25, 2025
At Freedy Apperals, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders for our custom, street, casual, and activewear products.
By placing an order with Freedy Apperals, you agree to the terms outlined below.
1. Order Processing
Once your order is successfully placed, our team will begin processing it.
Orders may require additional verification before dispatch. We may contact you using the phone number or email address provided during checkout to confirm your order or delivery details.
Processing times may vary depending on:
For custom or personalized apparel, additional preparation or production time may apply.
2. Shipping Within Pakistan
Freedy Apperals currently offers delivery within Pakistan.
We work with applicable courier and delivery services to provide reliable nationwide shipping.
Delivery availability may vary depending on the destination and courier coverage.
Customers are responsible for providing a complete and accurate:
3. Delivery Time
Estimated delivery times may vary depending on your location, order type, product availability, and courier service.
The estimated delivery timeframe communicated at checkout, on the product page, or by our customer-support team should be considered the applicable estimate for your order.
Delivery may take longer during:
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Public holidays
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Peak shopping periods
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Promotional campaigns
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Severe weather
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Transportation disruptions
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Unforeseen courier delays
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Other circumstances outside our reasonable control
Delivery estimates are not guaranteed unless expressly stated otherwise.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the ordering or checkout process.
Shipping charges may vary depending on:
Any applicable shipping fee is the responsibility of the customer unless a promotional offer or other arrangement states otherwise.
5. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may pay for their order upon delivery according to the terms provided during checkout.
Customers placing COD orders are expected to provide a valid phone number and accurate delivery information and to remain available to receive the order.
Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.
6. Order Tracking
Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided with their order.
Tracking availability depends on the courier or delivery service used.
If you have not received an expected delivery update, please contact Freedy Apperals and provide your order details so we can assist you.
7. Delivery Attempts
Our courier partners may make one or more delivery attempts depending on their applicable procedures.
Customers should ensure that someone is available to receive the order at the provided delivery address.
If delivery cannot be completed because:
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The customer is unavailable
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The phone number is unreachable
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The address is incomplete or incorrect
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The customer refuses the delivery
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The customer fails to respond to the courier
the order may be returned to us or require additional delivery arrangements.
Any additional shipping or re-delivery charges may be the customer's responsibility where applicable.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
Freedy Apperals is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist, but changes may not be possible once an order has been processed or dispatched.
9. Delayed Deliveries
Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
These may include:
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Courier delays
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Weather conditions
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Public holidays
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Traffic or transportation disruptions
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Address verification issues
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High-volume periods
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Government restrictions
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Natural disasters
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Other unforeseen circumstances
Freedy Apperals is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.
10. Lost or Undelivered Packages
If your order appears to be lost, significantly delayed, or incorrectly marked as delivered, please contact us as soon as possible.
We may coordinate with the relevant courier service to investigate the shipment.
Customers may be asked to provide order information or other details necessary to investigate the issue.
Any resolution will depend on the circumstances of the shipment and the applicable courier procedures.
11. Damaged Packages
If your package appears visibly damaged when delivered, please document the condition of the package and contact Freedy Apperals as soon as reasonably possible.
For damaged or defective products, please refer to our Return & Refund Policy for information regarding eligibility, evidence requirements, replacement, exchange, or refund procedures.
12. Custom Apparel Orders
Custom and personalized apparel may require additional processing or production time compared with ready-to-ship products.
Before placing a custom order, customers should carefully review:
Once custom production has started, cancellation or modification may not be possible.
Estimated delivery timelines for custom orders may vary according to the complexity and quantity of the order.
13. International Shipping
Unless specifically stated on our website or confirmed directly by Freedy Apperals, our standard shipping service is currently intended for deliveries within Pakistan.
For international or bulk/custom apparel shipping inquiries, please contact us directly to discuss availability, shipping arrangements, costs, and estimated delivery times.
14. Shipping During Promotions and Peak Periods
During major promotions, sales, holidays, or periods of unusually high order volume, order processing and delivery may take longer than normal.
We appreciate your patience during such periods and will make reasonable efforts to process orders as efficiently as possible.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Freedy Apperals
Phone: +92 321 1348021
Email: freedyapperals@gmail.com
Address: Rahimpur, Ugoki, Sialkot 51050, Pakistan
When contacting us about an order, please provide your order number and relevant delivery details so we can assist you more efficiently.
