Last Updated: June 10, 2026
At Freedy Apperals, we want you to receive your order in good condition and as expected. If you receive a product that is damaged, defective, incorrect, or has another eligible issue, we are here to help.
This Return & Refund Policy explains when returns, exchanges, and refunds may be available for purchases made through our online store.
1. Eligibility for Returns
A return or exchange may be considered when:
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The product received is damaged or defective.
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You received an incorrect product, size, or item compared with your confirmed order.
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The product has a significant issue that was not disclosed in the product description.
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Another issue is confirmed by Freedy Apperals as eligible for a return or exchange.
Products must generally be returned in their original condition and should not have been worn, washed, altered, damaged, or misused.
2. Items That May Not Be Eligible
Returns or exchanges may not be accepted for:
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Products that have been worn, washed, altered, or damaged after delivery.
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Products damaged due to improper use or care.
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Items returned without prior approval from Freedy Apperals.
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Products that are missing original packaging, tags, or other included items where applicable.
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Custom-made or personalized apparel, unless the item is defective, damaged, or incorrectly produced by Freedy Apperals.
3. Custom Apparel Orders
Custom apparel may be produced according to the customer's selected specifications, including design, measurements, colors, sizes, branding, or other requirements.
Because customized products are made specifically for the customer, they may not be eligible for return simply because the customer changes their mind or selects an incorrect specification.
If a custom product is defective, damaged, incorrectly produced, or materially different from the confirmed order, please contact us so we can review the issue and determine an appropriate solution.
4. Reporting a Problem With Your Order
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
To help us review your request, we may ask for:
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Your order details or order number.
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A description of the issue.
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Clear photographs or videos showing the product and the problem.
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Photographs of the packaging where relevant.
Do not return an item before contacting Freedy Apperals and receiving return instructions.
5. Return Approval
All return requests are subject to review and approval by Freedy Apperals.
If your request is approved, we will provide instructions regarding the return process and the applicable return address.
The condition of the returned product may be checked before a refund or replacement is processed.
6. Exchanges
Where appropriate, Freedy Apperals may offer an exchange for an eligible product.
An exchange may depend on product availability. If the requested replacement is unavailable, we may provide another suitable resolution, which may include a refund where applicable.
7. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return and the resolution agreed upon by Freedy Apperals.
Refunds may be issued after the returned product has been received and inspected, where a physical return is required.
Any applicable shipping or other charges may be treated according to the circumstances of the return.
8. Refund Processing Time
Once a refund has been approved, processing time may vary depending on the payment method and the financial institution or payment provider involved.
Freedy Apperals is not responsible for delays caused by banks, payment providers, or other third-party financial services.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply where applicable.
10. Order Cancellation
If you wish to cancel an order, contact Freedy Apperals as soon as possible.
Cancellation requests are subject to the order's processing or production status. Once an order has been processed, dispatched, or entered into production, cancellation may no longer be possible.
Custom or personalized orders may have additional cancellation restrictions once production has started.
11. Sale or Promotional Items
Products purchased during sales or promotional campaigns may be subject to specific return, exchange, or refund conditions communicated at the time of purchase.
Any applicable conditions will take priority for the relevant promotion or product.
12. Non-Returnable Situations
A return, exchange, or refund may be refused where the issue results from:
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Normal wear and tear.
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Improper washing, handling, or care.
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Customer modifications or alterations.
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Damage caused after delivery.
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Incorrect sizing or specifications selected by the customer, particularly for custom orders.
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Change of mind where the product does not otherwise qualify for a return.
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Failure to follow product care instructions.
13. Contact Us
If you have a question about a return, exchange, damaged product, defective item, or refund, please contact us:
Freedy Apperals
Custom | Street | Casual | Active Wears
Rahimpur, Ugoki, Sialkot 51050, Pakistan
Phone: +92 321 1348021
Email: freedyapperals@gmail.com
We review return and refund requests individually and aim to provide a fair and practical resolution for eligible issues.
